About Us
ABOUT US - GARCES GO!
🎾 Our Story
Garces Go! was born from a passion for tennis and a commitment to making high-quality professional equipment accessible in Colombia.
We're more than just an online store: we're tennis players who understand your needs on the court. We know how important it is to have the right equipment to improve your game, and that's why we're dedicated to bringing the best brands in the world directly to your door.
🎯 Our Mission
Democratizing access to professional tennis products in Colombia by offering:
• Premium Quality: We only work with globally recognized brands such as Wilson, HEAD and Babolat
• Fair Prices: We eliminate intermediaries to offer you the best prices
• Exceptional Service: Personalized attention and expert advice
• Total Transparency: Clear policies and complete protection with every purchase
⭐ What Makes Us Different
1. Specialization in Tennis
We're not your average sports store. We focus 100% on tennis, which allows us to:
• Carefully select each product
• Offer specialized advice
• Understanding the specific needs of tennis players
• Maintain a curated catalog of high-quality products
2. Authentic Professional Brands
We work exclusively with the most trusted brands in the world of tennis:
• Wilson: The #1 brand in professional tennis
• HEAD: Innovation and cutting-edge technology
• Babolat: French tradition and excellence
All our products are 100% original and authentic.
3. Direct Model = Better Prices
By working directly with trusted international suppliers, we eliminate intermediaries and offer you competitive prices without sacrificing quality.
🛡️ YOUR PURCHASE IS 100% PROTECTED
At Garces Go!, your peace of mind is our priority. That's why we offer guarantees that no other store gives you:
✅ Delivery Guarantee
• If your order does not arrive within 45 business days, we will refund 100%
• Real-time tracking of all shipments
• Coverage throughout Colombia without exception
✅ Quality Guarantee
• If the product arrives damaged or defective, we will send you a new one free of charge
• 100% original products guaranteed
• 30 days to request refunds
🎁 EXCLUSIVE Guarantee: 100% Cashback on Customs Taxes
This is our flagship guarantee and what sets us apart:
In exceptional cases, customs authorities may require payment of taxes (VAT or duties) before releasing your product. We understand this can be unexpected and frustrating.
That's why at Garces Go! we guarantee you:
💰 If you are charged taxes to receive your product, we will refund 100% of that value.
How does it work?
1. You receive your product and pay the requested tax
2. You send us proof of payment (receipt, customs document)
3. We will refund you 100% within 5-10 business days
Why do we offer this?
Because we want you to buy with complete confidence. We don't want you to have any unpleasant surprises. Your satisfaction is our priority, and this guarantee proves it.
Full details in our Shipping Policy .
✅ Satisfaction Guarantee
• Customer service in Spanish
• Response in less than 48 hours
• Simple and transparent return process
• Multiple contact methods (email, WhatsApp)
🌟 Our Values
Transparency
We believe in total honesty. That's why:
• Our policies are clear and easy to understand
• We will inform you about actual delivery times (15-30 days)
• We explain why some products may generate taxes
• We don't hide costs or surprises at checkout
Quality without Compromise
• We only sell products that we ourselves would use.
• We verify the authenticity of each item
• We work with suppliers of proven trustworthiness
Exceptional Customer Service
• We answer all inquiries
• Personalized advice to choose the right product
• After-sales follow-up
• Quick solutions to any problem
Passion for Tennis
• We understand sport because we live it
• We select products that truly make a difference
• We share tips and advice to improve your game
📦 Our Process
1. Careful Selection
Each product in our catalog has been carefully selected for its quality, functionality and value for money.
2. Trusted Suppliers
We work with certified international suppliers who guarantee us authentic, top-quality products.
3. Direct Shipping
Products are shipped directly from our suppliers to your door, allowing us to offer you better prices.
4. Total Monitoring
From the moment you place your order until it arrives in your hands, we keep you informed every step of the way.
5. After-Sales Support
Our relationship doesn't end when you receive your product. We're here for any questions or needs.
🇨🇴 Commitment to Colombia
Although we work with international suppliers, our commitment is 100% Colombian:
• Customer service in Spanish
• Schedules adapted to Colombia
• Shipping to all national territories
• Prices in dollars with transparent conversion
• Local and nearby support
💬 What Our Customers Say
Our greatest satisfaction is seeing Colombian tennis players improve their game with our products. Every positive review, every message of thanks, motivates us to keep improving.
🎯 Our Commitment to You
At Garces Go! we are committed to:
✅ We offer you only authentic and quality products
✅ Be transparent about delivery times and costs
✅ Protect your purchase with real guarantees
✅ Answer all your questions honestly
✅ Resolve any problem fairly and quickly
✅ Get a refund of customs duties if they are charged to you.
✅ Continuously improve our service
📞 We're Here For You
Do you have questions? Do you need help choosing the right product? Do you want to know more about our warranties?
Contact us:
📧 Email: contacto.garcesgo@gmail.com
💬 WhatsApp: +57 3195745293
⏰ Hours: Monday to Friday, 9am - 6pm (Colombia time)
We respond in less than 48 hours.
🚀 Join the Garces Go Family!
More than just customers, we seek to build a community of passionate tennis players who trust us for their equipment.
Follow us on social media:
📸 Instagram: @garcesgo
📘 Facebook: /garcesgo
🎵 TikTok: @garcesgo
💡 Why Choose Garces Go?
Because we are the only tennis store in Colombia that offers you:
🎾 100% Specialization in Tennis
🏆 Authentic professional brands (Wilson, HEAD, Babolat)
💰 Competitive prices without intermediaries
🛡️ Total protection with multiple guarantees
🎁 100% Cashback on Customs Taxes (EXCLUSIVE)
📦 Shipping throughout Colombia
💬 Personalized attention in Spanish
⚡ Fast response (less than 48 hours)
Your game deserves the best. We'll bring it to you.
Last updated: November 2024