Shipping Policies
SHIPPING POLICY - GARCES GO!
🚚 DELIVERY TIMES
Our products are shipped directly from our trusted international suppliers to your door.
• Processing time: 2-3 business days
• International shipping time: 15-30 business days
• Estimated total time: 17-33 business days
Delivery times may vary depending on your specific location and customs processes.
💰 SHIPPING COSTS
COLOMBIA (National Shipping):
• Standard Shipping: $3 USD (approx. $12,000 COP)
- Applies to orders under $25 USD (approx. $100,000 COP)
• FREE Shipping: $0 USD
- Automatically applies to orders of $25 USD or more (approx. $100,000 COP)
- No codes needed, the discount is applied automatically
💳 TAXES AND CUSTOMS DUTIES
IMPORTANT - CASHBACK GUARANTEE:
In most cases, our products do not generate additional taxes or duties. However, in some exceptional cases, customs authorities may request payment of:
• VAT (Value Added Tax)
• Import tariffs
• Other customs duties
🎁 OUR 100% CASHBACK GUARANTEE:
If you are asked to pay taxes or duties to receive your product, Garces Go! will refund 100% of that amount .
How does cashback work?
1. Pay the required tax/duty to receive your product
2. Save the evidence:
• Receipt or proof of tax payment
• Photo of the customs document
• Any official communication regarding the collection
3. Contact us within 7 days of payment
4. Send the evidence via email or WhatsApp
5. Receive your refund in 5-10 business days
Cashback requirements:
• Send clear and legible proof of payment
• Contact us within 7 days of payment
• The payment must be related to taxes/duties on the product purchased from Garces Go!
• Provide your original order number
Refund methods:
• Same original payment method
• Bank transfer (if you prefer)
• Store credit for future purchases
📧 To request your cashback:
Email: contacto.garcesgo@gmail.com
WhatsApp: +57 3195745293
Subject: "Cashback Taxes - Order #[number]"
💡 Important note:
This cashback applies only to legitimate taxes and customs duties levied by official authorities. It does not apply to other charges or additional services.
📦 ORDER TRACKING
All orders include a tracking number at no extra cost.
• You will receive your tracking number by email within 2-5 days after placing your order
• You can track your package in real time from the moment it is shipped until it is delivered.
• If you do not receive your tracking number, please contact us
🇨🇴 COVERAGE
We ship to all cities and municipalities in Colombia without exception.
• Major cities: 15-25 days
• Rural or remote areas: 20-35 days
🛡️ DELIVERY GUARANTEE
Your purchase is 100% protected:
• If your order does not arrive within 45 days, we will refund 100%
• If the product arrives damaged, we will send you a new one free of charge
• If it's not what you expected, contact us to find a solution
• If you are charged taxes, we give you 100% cashback
📋 IMPORTANT INFORMATION
Regarding the instructions:
• Some products may include instructions in English
Regarding cancellations:
• Once dispatched, the order cannot be cancelled
Regarding notifications:
• Keep your contact information up to date to receive notifications
⚠️ Regarding the package invoice:
Your package may include an invoice with a declared value lower than the price you paid. This is completely normal and legal.
Why does this happen?
• Customs optimization: Our international suppliers declare optimized values to facilitate customs clearance and reduce the likelihood of additional taxes being charged .
• Benefit for you: This standard practice in international trade helps your package arrive faster and with fewer customs delays.
• Your purchase is protected: The declared value on the package invoice does NOT affect your warranty, right to return, or purchase protection. Your order is backed by the full amount you paid at Garces Go!
• It is legal: This is a standard business practice allowed in international shipments to optimize logistics and customs costs.
Important: If you are still asked to pay taxes, remember that we have our 100% Cashback Guarantee (see previous section).
❓ FREQUENTLY ASKED QUESTIONS
Why does it take 15-30 days?
We work with quality international suppliers to offer you the best prices. This allows us to have premium products at affordable prices.
Can I track my order?
Yes, all orders include tracking. You will receive the tracking number by email.
Why does the invoice have a different value?
This is standard practice to streamline customs clearance and reduce taxes. Your purchase is 100% protected for the full amount you paid.
What happens if I'm charged taxes?
We'll refund 100% of the amount paid. Just send us the proof.
What happens if my order doesn't arrive?
If your order does not arrive within 45 days, we will refund 100% of your money.
Do you deliver to my city?
Yes, we ship to all of Colombia without exception.
📞 CONTACT
Do you have questions about your shipment or need to request cashback?
• Email: contacto.garcesgo@gmail.com
• WhatsApp: +57 3195745293
• Hours: Monday to Friday, 9am - 6pm (Colombia time)
Last updated: November 2024